Effective Date: August 1, 2025
Last Updated: August 1, 2025
This Privacy Policy explains how AI Coaches ("AI Coaches", "we", "us", or "our") collects, uses, stores, shares, and protects your personal information. This document is intended to provide transparency about our practices, and your rights regarding the information you provide us or that we collect during your use of our services.
By accessing or using our services, you acknowledge that you have read, understood, and agreed to this policy.
We collect both personal and non-personal information from users to provide a better and more secure experience. This includes data you voluntarily provide, data we collect automatically, and information from third parties.
1.1 Personal Information
Personal data refers to information that can identify you as an individual. This includes your name, email address, phone number, billing details, and any other data you provide when registering, booking workshops, or communicating with us.
When you create an account or book a workshop, we may ask for your name and contact details. If you participate in assessments, surveys, or feedback forms, we may also collect contextual data such as your organization name, session preferences, etc.
We may also receive personal data from third-party identity providers, such as Google, Microsoft, or Apple, if you choose to register or sign in using those accounts. All such data is processed securely and used only for legitimate business purposes in line with this Privacy Policy.
1.2 Technical and Usage Data
We collect technical data about your interactions with our platform. This includes IP address, browser type, device information, pages visited, session duration, time stamps, and actions taken on the site.
Usage data helps us monitor performance, improve user experience, detect anomalies, and protect against fraud or misuse. This data is anonymized or pseudonymized where possible and retained for only as long as necessary for operational and analytical needs.
Your information is used solely to provide and enhance our services, protect users, and comply with legal obligations. We do not sell your personal data to advertisers or data brokers.
2.1 Service Delivery
We use your data to create and manage your account, process bookings and payments, facilitate communication with coaches, and provide session recommendations.
Your preferences and history help us personalize your experience, such as showing you relevant coach matches or sending reminders for upcoming sessions.
2.2 Platform Improvement
Aggregated and anonymized data is analyzed to understand user behavior, identify issues, and improve platform performance and features.
We conduct A/B testing, monitor feature adoption, and gather metrics to make informed decisions in our product roadmap.
2.3 Communication and Support
We may send service-related messages such as confirmations, reminders, and security alerts. With your consent, we may also send marketing emails, newsletters, or surveys. You may opt out of marketing communications at any time via unsubscribe links or account settings. However, essential transactional communications cannot be disabled.
2.4 Legal and Security Compliance
Your information may be used for compliance with legal obligations, such as anti-fraud, tax reporting, or government requests. We also use data to detect suspicious activity, enforce terms of service, and resolve disputes. Ensuring platform safety is a core priority, and data security measures are in place to prevent unauthorized access or data breaches.
We do not sell or rent your personal information. We share data only with trusted service providers or in specific legal situations.
3.1 With Service Providers
We work with third-party vendors to offer a reliable and secure experience. These include:
All vendors are bound by strict confidentiality agreements and may only use your data for the services they provide to us.
3.2 Legal Disclosures
We may share your information when required to comply with legal obligations, court orders, or government requests.
This includes cooperating with investigations related to fraud, safety, intellectual property rights, or terms violations.
3.3 Business Transfers
If AI Coaches undergoes a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the successor entity.
In such cases, we will notify you and offer options to opt out or request data deletion before any new policy takes effect.
We implement a combination of administrative, technical, and physical safeguards to protect your data from unauthorized access or disclosure.
4.1 Technical Safeguards
Our platform uses HTTPS encryption, firewalls, and role-based access controls. Data is stored securely and encrypted during transmission and at rest. We perform regular audits and security tests to identify and patch vulnerabilities.
4.2 Internal Access and Staff Policies
Only authorized personnel have access to your personal data. All employees and contractors are bound by strict confidentiality agreements and receive training on data protection.
Depending on your jurisdiction, you may have specific rights regarding your personal information. These include:
To exercise these rights, contact us at privacy@aicoaches.com . We may need to verify your identity before processing your request.
We use cookies, pixels, beacons, and other tracking tools to personalize your experience, analyze usage, and enhance security.
6.1 What Are Cookies?
Cookies are small text files stored on your device that help websites remember your preferences and improve performance. We use cookies to recognize repeat visitors, keep you logged in, and analyze site traffic.
6.2 How We Use Cookies
Cookies help us streamline navigation, improve page load times, and personalize content. We may also use third-party cookies from tools like Google Analytics, Meta Pixel, or session recording software to understand behavior patterns and improve usability. These third parties may collect data according to their own privacy policies.
You can manage cookie preferences through your browser settings or our cookie banner. Blocking certain types of cookies may affect platform functionality.
We retain your data for as long as needed to fulfill the purposes outlined in this policy.
7.1 Retention Period
We retain data related to your account for as long as your account is active or as needed to provide services. If your account is deactivated, we retain minimal information to comply with legal obligations, prevent fraud, or enforce agreements. Data associated with financial transactions may be kept for longer due to tax and regulatory requirements.
7.2 Storage and International Transfers
Your data may be stored on servers located outside your country of residence. We use cloud storage systems with strong encryption and secure protocols. By using AI Coaches, you consent to this transfer and storage, including in jurisdictions that may not offer the same level of data protection as your home country.
Our services are intended for users aged 16 and above. We do not knowingly collect personal data from children under 16.
If we discover a child has submitted personal information without verified parental consent, we will delete it promptly.
If you believe we have mistakenly collected such data, please contact us at support@aicoaches.com .
We may update this Privacy Policy to reflect changes in our services or legal requirements. Updates will be posted on this page with the revised effective date.
For major changes, we will notify users via email or dashboard alerts. We encourage you to review the policy periodically.
If you have questions, concerns, or requests regarding your data or this policy, you may contact us at: